This course, More than Listening: Communication Skills, begins by looking at both definitions and theories of communication, in order to better understand the many variables that impact effective communication. Topics include active listening skills, the impact nonverbal communication has on face-to-face interactions, and group communication, its stages, roles, and norms. Emphasis will be on better understanding our own tendencies in communication, as well as understanding how these communication tendencies work for or against us in different situations. Strategies for resolving interpersonal conflict, and techniques for effectively negotiating with patients, families, and staff will be identified. Also addressed will be participation in Family Physician Conferences, and steps to enhance goal clarification and advanced care planning with patients, families, and staff.